Dtv99 Privacy Policy

As one of Bangladesh's most trusted online gaming platforms, dtv99 takes your privacy seriously. Our Privacy Policy is designed to protect your personal data and comply with international data protection standards.

This policy explains what personal data dtv99 collects, how it is used and stored, who it is shared with, and what rights you have over your data. We believe transparency is the foundation of trust.

By registering or using dtv99, you agree to this Privacy Policy. We will notify you of any changes.

Dtv99 collects only the data that is necessary. The table below outlines the types of data collected and their sources:

We never collect unnecessary or sensitive data without your consent. All data collection is conducted in compliance with international data protection laws.

Dtv99 uses collected data solely for specific purposes. The primary purposes are outlined below:

• To create and manage your account and complete identity verification (KYC).
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and assist with issue resolution.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To meet the requirements of applicable laws and regulatory authorities.
• To deliver a personalized gaming experience tailored to your preferences.
• To send you relevant bonus and promotional offers (with your consent only).
• To monitor responsible gaming and provide related support.

Dtv99 never sells your personal data to third parties. Data may be shared only in the following limited circumstances:

• Payment Processors: Solely to process transactions with payment partners such as Mobile Banking, Nagad, and Rocket.
• KYC Verification Partner: With licensed service providers for identity verification.
• Legal Authorities: In response to valid legal requests from government or regulatory authorities.
• Game Provider: Minimum data required to operate the games.

All third-party service providers are required to comply with our privacy standards and are not permitted to use your data for their own purposes.

Dtv99 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and improve platform functionality.

• Essential Cookies: Required for login sessions and site security — disabling these cookies may cause the site to function incorrectly.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To review site usage and improve our services.
• Marketing Cookies: To show you relevant advertisements with your consent only.

You can manage or disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Dtv99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: minimum 5 years (legal obligation).
• KYC documents: up to 7 years as required by law.
• After account closure: limited data is retained for security and legal purposes.
• Marketing preferences: deleted as soon as you opt out.

After the defined retention period, your data is securely deleted or anonymized.

Dtv99 upholds the following rights to protect your data. To exercise any of these rights, please contact our support team:

Dtv99 follows the highest industry security standards to protect your data. Our technical and organizational security measures include:

• SSL/TLS Encryption: All data transfers are protected by 256-bit encryption.
• Multi-Factor Authentication: Adds an extra layer of security to your account.
• Firewall & Intrusion Detection: Automated systems to prevent unauthorized access.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Staff Training: Regular data protection training for all staff members.
• Access Controls: Only authorized personnel have access to specific data.

In the event of a security breach, dtv99 will notify you and the relevant authorities as quickly as possible in accordance with applicable legal guidelines.

Dtv99 is strictly for users aged 18 and above. We do not collect or store data from minors under any circumstances.

Age verification is carried out at the time of registration, and additional documents may be requested in suspicious cases. If we become aware that data from a minor has been collected inadvertently, it is deleted immediately and the associated account is closed.

If parents believe their child's data may be held by us, please contact our support team. For more information, Responsible Gaming Visit the page.

Dtv99 may update this Privacy Policy when necessary. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• You will be informed of any changes upon logging in to the platform.

Continued use of dtv99 after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our Data Protection Team:

If your privacy concern remains unresolved, you have the right to file a complaint with the relevant data protection authority.