Dtv99 Terms and Conditions

Dtv99 is an internationally licensed online gaming platform operated specifically for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between dtv99 and its members.

Dtv99 reserves the right to modify, revise, or update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered automatic acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If any part of these Terms and Conditions is unclear to you, please contact our support team. We are ready to answer all your questions.

To open an account on dtv99, the following eligibility requirements must be met:

• You must be 18 years of age or older. dtv99 strictly prohibits accounts held by minors.
• Each individual may only operate one account. Creating multiple accounts is prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Registering with a fake identity, false information, or another person's details is strictly prohibited.
• Dtv99 may request additional documentation for identity verification (KYC) at any time.

You are solely responsible for the security of your dtv99 account. Please follow the guidelines below to keep your account safe:

• Use a strong password of at least 8 characters, including numbers and special symbols.
• Do not share your login credentials with anyone.
• If you log in on a public or shared device, always log out after your session.
• If you notice any suspicious activity, report it to our support team immediately.

Allowing anyone else to use your account is strictly prohibited. dtv99 reserves the right to suspend or close any account found to be in violation of this rule.

Deposits on dtv99 can be made via Mobile Banking, Nagad, and Rocket. The following rules apply to all deposits:

• Minimum deposit amount is BDT 200.
• Deposits must be made from a payment method registered in your own name.
• Deposits made from third-party accounts are not accepted and may be returned.
• Dtv99 does not charge any additional fees on deposits; however, your payment provider may apply their own charges.
• Your account balance is updated instantly upon a successful deposit.

Our 24/7 support team is always ready to assist with any payment-related issues. Please keep your deposit receipts or screenshots for reference.

The following rules apply to all withdrawals of winnings from dtv99:

• Your account must be fully verified (KYC verified) before you can make a withdrawal.
• Withdrawals may only be made to a payment method registered in your own name.
• Minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15 to 30 minutes.
• Large withdrawal amounts may require additional security verification.
• Specific wagering requirements must be met before bonus funds can be withdrawn.

To enjoy bonus and promotional offers on dtv99, the following conditions must be met:

• Each bonus has its own wagering requirements — please read them carefully before claiming.
• The welcome bonus applies to new members on their first deposit only.
• A single person may not use multiple accounts to claim bonus benefits.
• If bonus abuse or arbitrage betting is detected, the bonus and any associated winnings will be voided.
• Any bonus not used before its expiry date will be automatically forfeited.
• Dtv99 reserves the right to modify or withdraw any bonus offer at any time.

In any bonus-related dispute, dtv99's decision shall be considered final.

The following rules apply to all gaming activity on dtv99:

• All game outcomes are determined by a certified RNG (Random Number Generator).
• If a game cannot be completed due to a technical error, the bet will be refunded.
• In the event of a dispute over a Sports Betting outcome, dtv99's decision is final.
• In Live Casino, the dealer's decision is final.
• Dtv99 reserves the right to void any winnings resulting from software errors or bugs.

Dtv99 ensures that all games are regularly audited by independent third parties to verify fairness. The RTP (Return to Player) rate for each game is stated in its description.

The following activities are strictly prohibited on the dtv99 platform:

• Creating or operating multiple accounts.
• Using bots, automated software, or artificial intelligence to play games.
• Taking advantage of bonus arbitrage or bonus hunting techniques.
• Exploiting any vulnerability or bug in the platform.
• Using dtv99 for money laundering or processing funds from illegal activities.
• Colluding with other members to manipulate games.
• Operating an account using a false identity or another person's information.

Dtv99 believes gaming should be purely for entertainment. We place responsible gaming at the top of our priorities. To support this, dtv99 offers the following tools:

• Option to set daily, weekly, and monthly deposit limits.
• Session time limits and break reminders.
• Temporary cooling-off period (24 hours to 6 months).
• Permanent self-exclusion option.
• Referral to professional support organizations in cases of suspected addiction.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Dtv99 may suspend or permanently close an account in the following circumstances:

• If any provision of the Terms and Conditions is violated.
• If the documents required for KYC verification are not submitted within the specified timeframe.
• If an account has been inactive for an extended period (more than 12 months).
• The member requests account closure voluntarily.
• If fraudulent or suspicious activity is detected.

Members who wish to close their account must contact the support team. Any verified balance may be withdrawn before closure, but bonus balances will be forfeited.

Dtv99 accepts no liability for the following:

• If a game cannot be completed due to a lost internet connection or a technical error.
• In cases of delay or failure caused by a third-party payment provider.
• Account security is compromised due to the member's own negligence.
• During unexpected server downtime or scheduled maintenance.
• Service disruptions caused by government orders or legal requirements.

Dtv99 is committed to maintaining the highest possible platform availability. We promise to resolve any technical issues as quickly as possible.

In the event of a dispute between dtv99 and any member, the following process must be followed:

1. First, reach out to our support team. Most disputes are resolved at this stage.
2. If the issue remains unresolved through support, submit a formal complaint. We will respond within 7 business days.
3. If the matter remains unresolved, it will be referred to an independent dispute resolution body for settlement.

All disputes are subject to the rules of dtv99's licensing authority. dtv99's final decisions are made fairly and impartially and are binding on all parties.